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Return & Refund Policy

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Return & Refund Policy – EJ Perfumes

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At EJ Perfumes, we aim to provide you with the finest fragrance shopping experience. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery to request a return

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Return Eligibility

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Returns are accepted within 7 days of delivery. For example, if your order was delivered on 1st December, you may return it by 8th December.

Please note:

Returned items must be in their original condition, including:

  • Unused and unopened
  • Sealed with all original tags
  • In original packaging
  • With any accessories or promotional items included

All returned items are subject to a quality check. If the item is not in its original condition, it will be returned to you at no extra cost.

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Order Cancellation

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You may cancel your order before it is dispatched by calling us at +92 336 2096953.
If the order has already been shipped, you can cancel it by refusing to accept the parcel at the time of delivery.

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How to Initiate a Return

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To start a return, please contact our customer service at +92 336 2096953. Our team will guide you through the process.

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Refund Policy

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As we currently offer Cash on Delivery (COD) only, refunds will be issued as store credit once the returned item has passed the quality check.

  • Store Credit Issuance: Within 1–2 business days after quality check

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If Your Return Request Is Not Approved

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If your return request is not approved, we will inform you of the reason, and your product will be returned to you at no extra shipping charge.

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